1 comment

Summary:rebate checks never received, they claimed it had been sent but returned (in fact: incomplete address, typo), ask to verify the address--but no checks nor follow up ever since, I had tried to contact all their numbers, email, fax, through mail and fax. No response at all.

This is a German company. I think if they want to promote their products and want to compete in the U.S., they need to prove their reputation. Everyone should think twice before buying from a company that consumers cannot contact at all (including customer service and sales dept.) In my case, a company that didn’t want to fulfill their responsibility and didn’t keep their promise. I never had problem with rebate fulfillment from other U.S. big companies, especially that involved $10 or more.

The long story:This company offered rebates for 2 of their products in December 2007.Movie Edit Pro 12 code #12-26-07 MEP for $20 (regular rebate)code #12-26-07 MEPU for $20 (upgrade rebate)Xtreme Photostory on CD & DVD 6code #12-26-07 PS6 for $15 (regular rebate)code #12-26-07 PS6U for $10 (upgrade rebate)

My first email: May 2, 2008 (followed by May 10 & May 16)A reply from Magix : May 20 (Please verify the address as one check has been returned to us.)More emails to them: 23 May 2008, 3 July, 28 JulyMail (resubmit paperwork): May 19, June 30Postcard: Aug 22Fax: mid Sept

All the rebate requirements were mailed back in mid-January 2008. I received two checks in April, both for the regular rebates. Since I didn’t receive more checks, I sent my first email in May asking my upgrade rebates’ status. I received a reply to “verify the address as one check has been returned to them,” but without any follow-up nor any checks in the mail. This is not the first time requesting a rebate from this company, the returned check was because of a typo (incomplete address, missing one word).

Since July I had tried to call all their numbers, but the lines were always busy and I got disconnected right away---no chance to talk to someone or leave a message. The only time it went to their answering machine was in April, asking me to email them at unlock@magix.net.

I had resubmitted everything in paper to their address in Florida twice, and I sent a postcard and fax with a hope that somebody would read and respond immediately. Still no response. I don't know what else I can do to contact them.

Often times people buy items with rebate in order to try the products, but now I will not buy anything else from them and will stick with big American companies that have reliable products and their customer service exist.

Contact for rebate:Phone: 1-888-866-2449 (x107)Email: unlock@magix.net

Company contact #:Phone: 1-305-642-6300Fax: 1-305-642-6400Email: info-us@magix.net To place an order: 1-888-326-2449 For technical support call: 1-305-722 5821 (10 am to 5 pm est)

You'll hear either of these:- all lines are busy, please call again later (then disconnected)- please call during office hours

Had an Experience with Magix?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
Buffalo, New York, United States #821219

This company sucks...they make it impossible to terminate their services and then want to threaten you with collection when we requested cancellation 5 times...Don't give them you credit card you will never terminate charges...they will do everything to not terminate...

You May Also Like

Spywhizz - SCAM ALERT Spywhizz "Spywhizz a total scam do not answer once you pay your money a fraud business do not deal with Spy whizz waste of time and money they spywhizz should not..." Read more Baanyan Software Services - Review in Software category  from Edison, New Jersey Baanyan Software Services "Baanyan Software Services is a criminal organization run by Raghu Daripalli. He lures fresh graduates on OPT and gullible Software Engineers from India only to turn them into indentured laborers..." Read more Never Again will I ride with LYFT Lyft "Never again!!! When the driver collected us, he passed the entrance to the driveway and almost passed to exit, and he pulled on the side of the street, this was..." Read more Domainracer - Excellent services for a great price Domainracer "Their SSD-based hosting offering is excellent bang, and the few issues I've encountered were addressed quickly and competently, with no follow-up required.As reseller customers are happy with their web hosting..." Read more Poshmark - Just DON'T DO IT! Poshmark "I wouldn't advise ANYONE to sell high dollar or expensive items on Poshmark. I sold another seller a Gucci handbag, I showed a photo of the only damage to the..." Read more Hair Sisters - Faulty product very poor customer service Hair Sisters "Bad customer service faulty product sending stuff out without checking their product. I ordered a lace front wig as described there were suppose to be parting space in parting space..." Read more Skechers - Very Poor Product and quality Skechers "I just bought my shoes on 20th Feb'17 in 6500 rupees. Within 6 months cut marks appears which converting on all across . I reported to my nearest place GIP(..." Read more Bluegreen Resorts - A Ruined Much Needed Vacation!Bluegreen Mountain Loft Resort Bluegreen Resorts "Checked in on 08/13/17 & checked out on 08/20/17. This was a spur of the moment get away as my husband had been ill & recently had surgery. When I..." Read more