MAGIX Reviews

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Poor - Poor Service

Upgraded program to Platinum 17 video editing. License Number 'Invalid'. Can'[t reach them by phone (disconnected) !!!They have always been non responsive to problems

User's recommendation: Don't byuy this. Poor - Poor customer service!!!

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ID
#2355113 Review #2355113 is a subjective opinion of poster.
Product
Magix Egas Movie Studio 17 Platinum Graphics Software
Loss
$60
Preferred solution
Let the company propose a solution
New Reviewer

You all suck the life blood our of people like myself. I deserve a refund or a response at least.

I purchased acid pro 10 a while ago at a discount price. They said that I would recieve a...don't purchase from these idiot tyrants trying desperately to take in pro tools. I like both systems. But don't ever let some body RIP you off like I almost just did.

User's recommendation: Do not give them any thing from your credit card. Or but it from the store if it is available.

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ID
#3262510 Review #3262510 is a subjective opinion of poster.
Location
Mauston, Wisconsin
Loss
$175
Preferred solution
Deliver product or service ordered

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New Reviewer
MAGIX - Loss of work after installing Acid Music Studio
I am experiencing a serious loss of work due my repeated attempts to remain productive using Acid Music Studio software. I am repeatedly experiencing loss of activation messages with both of my licensed installations. Your license notice states that: "Unauthorized...
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ID
#3250496 Review #3250496 is a subjective opinion of poster.
Location
Chicago, Illinois
Pros
  • Prior versions of acid products
Cons
  • Customer service phone number is disconnected
  • Product did not perform seamlessly as expected

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New Reviewer

Trying to contact support

I have scoured every page looking for a real contact number or email. My son mistakenly downloaded the wrong product and I need to return it. It was just done 40 minutes ago. He was to download proshow producer, he made a mistake. I can find absolutely no one anywhere to address this. It's all forums, and automated answers to problems I do have. Could someone there assist me with a returned product downloaded by mistake? He downloaded Photostory DeIuxe, but I do not use that program. I am a Magix customer with Vegas Pro, but this was an inadvertent error. Please respond Randy McGinnis r1953m1984@***.com 2728 Candlewood Lane Lincoln, NE 68521

User's recommendation: w2qr.

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ID
#3233797 Review #3233797 is a subjective opinion of poster.
Location
Lincoln, Nebraska
Preferred solution
Full refund

Purchesd Loops

How may I retain the loops program I purchased within the program? The program are not letting me use the loops.

User's recommendation: Research first.

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ID
#3204462 Review #3204462 is a subjective opinion of poster.
Location
Wise, Virginia
New Reviewer

Wrong number

Wrong numberWrong number Wrong numberWrong number Wrong numberWrong number Wrong numberWrong number Wrong numberWrong number Wrong numberWrong number
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ID
#3185146 Review #3185146 is a subjective opinion of poster.
Location
Atlanta, Georgia
Loss
$80
Preferred solution
Full refund

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New Reviewer

Charged for no reason

Hi , i tried to download an editing program but i never recieved it or any info on it but i was charged twice
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ID
#3088006 Review #3088006 is a subjective opinion of poster.
Location
Cassville, New Jersey
Loss
$249
Preferred solution
Full refund

Still nothing from Magix

I'm trying to cancel my subscription, but they make it impossible...They have made it literally impossible to reach out to them or talk to anyone.
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ID
#3048561 Review #3048561 is a subjective opinion of poster.
Location
Chatham, Ontario

Problème

Je narrive donc pas à installer mon logiciel (Sound forge Audio studio 15 ) Car le message derreur indiqué me dit clairement que il y a un problème ( Message derreur ) Gestionnaire dinstallation Magix Une erreur sest produite au cours de la communication Votre pc nest peut être pas connecté à internet Pour que le transfert ait lieu sans problème , vérifier sil vous plaît que les conditions suivantes sont remplis Assurez vous que les branchements de votre connexion reseau ont été correctement effectués (modem,câble,réseau) Vérifiez les paramètres de votre connexion Internet dans votre panneau de configuration (connexion réseau)
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ID
#3047431 Review #3047431 is a subjective opinion of poster.
Location
Le Mans, Pays De La Loire

Issue with software

I was unable to record using this software to do with a driver. Advised what divers I needed and websites where these could be found. Clear instructions from supplier.

User's recommendation: Good and prompt feedback.

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ID
#3031323 Review #3031323 is a subjective opinion of poster.
Location
London, England

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New Reviewer

NO RESPONSE IN ACTIVATING UPGRADE SOFTWARE

Multiple attempts to activate Melodyne software that was included in Acid Pro upgrade....Can NEVER get ANY response from ANYONE!

User's recommendation: Avoid purchasing ANYTHING from this company...SONY was ok..but, since Acid was purchased from Magix....downhill all the way.

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ID
#2996553 Review #2996553 is a subjective opinion of poster.
Pros
  • Great program when sony had it
Cons
  • Non existent customer support
  • No customer service
Loss
$600
Preferred solution
Just contact me and provide an activation code for my software.. Will now attempt to get a refund....but, not confident this will happen. Have been a customer of Acid products from Acid Pro 5 through Acid Pro 10.....Not any more..

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New Reviewer

Registration issues

my account is registered in g.kaye@***.com I am unable to change my account because I am unable to send from this old account So i just purchased video suite 18 and extra mpeg add in and can NOT USE this as it is in pcguru@***.com.au because i cannot send (only Receive on g.kaye@***.com) I just spent 30 mins go round and round in circle to find an email address to ask for help Please I Have been using your products foe a long time but this really pissed me off As i am unable to change the details and i am unable to login in here as pcguru@***.com.au I just want to use this please help
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ID
#2995516 Review #2995516 is a subjective opinion of poster.
Pros
  • Great program when sony had it
Cons
  • Cant get my legal software registered so its useless
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Ho wto get product support for WEeb designer premium

We are struggling to work with widgets inserted from romancart. The bottom is clipped of so the bye now button is sometimes obliterated.
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ID
#2990127 Review #2990127 is a subjective opinion of poster.
Location
Ipswich, England

Download errors

Hi I have just received your email today I have not been able to use the 365 software as it says download error. I cannot pay for the November subscription as I have had no use of the October subscription. Many Thanks Alan Johnson
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ID
#2971652 Review #2971652 is a subjective opinion of poster.
Location
Tottenham, England

Sony Vegas crash

MAGIX - Sony Vegas crash
They reached out and gave no rectification. They asked for more pics but if the would remote in they can see in two seconds. I hurts me to spend all this money on a *** unreliable product.

User's recommendation: Buy Adobe.

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ID
#2964107 Review #2964107 is a subjective opinion of poster.
Location
Indianapolis, Indiana

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Verified Reviewer
New Reviewer

Horrible customer service I'd like a refund

I recently installed Vegas Movie Studio 18 and I hate it. I wanted something that behaved more like my Movie Studio 12 Platinum. Does 17 behave more like 12? If so, is there any way I can get a refund on 18 and buy 17 instead. None of your contact numbers work, your company is almost impossible to get any help from.
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ID
#2932576 Review #2932576 is a subjective opinion of poster.
Loss
$60
Preferred solution
Full refund

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