Levon M Abe

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Chicago, Illinois

Loss of work after installing Acid Music Studio

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
MAGIX - Loss of work after installing Acid Music Studio

I am experiencing a serious loss of work due my repeated attempts to remain productive using Acid Music Studio software. I am repeatedly experiencing loss of activation messages with both of my licensed installations.

Your license notice states that: "Unauthorized reproduction or distribution or this program, or any portion of it, may result in severe civil and criminal penalties, and will be prosecuted to the maximum extent possible under the law."

These are potentially harsh words, cautioning customers against violating the expectation of Magix in terms of profitability.

The same expectation of profitability applies to honest users of the program. It is common for companies to attempt to

protect themselves by inserting waivers in their terms of use, yet the inclusion of these protections do not preclude reasonable expectations, as is common in all human institutions. The word that is missing in the Help-About notice is 'use'. Unauthorized reproduction does not necessarily have to end in unauthorized use, so it is usage that is the issue.

I bought the software to use it for its intended purpose as a productivity tool, but I am losing work as a result of using it for that purpose.

I have a permanent license, which means I should be able to use the program reliably for as long as I own the product. This has not been the case. The software is intended to perform reliably, unless I am mistaken. Please correct me, if I'm wrong.

There doesn't seem to be any ongoing development or maintenance for the product, because the problem I

encountered doesn't have a fix. Please find a solution to the licensing problem.

Also, on the last run of the program, it crashed. This is also a loss of work issue. is there someone I can speak with who can resolve the crash issue?

The program doesn't seem to be aware that it is crashed, so I would assume there are no crash reports being generated by it. I do have crash analysis software installed, so I will be able to provide enough details to lead to a solution.

Lastly, I take my personal productivity very seriously - as seriously as your notice is about program reproduction.

View full review
Loss:
$5000
Pros:
  • Prior versions of acid products
Cons:
  • Product did not perform seamlessly as expected
  • Customer service phone number is disconnected

User's recommendation: Consider alternatives. They may cost more (or not), but you may get what you expect.

nicolas b Sjh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

This is the worst customer service ever.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
This is the worst consumer service ever. I will never buy another product made by this company. Below, they ASK YOU FOR RECOMMENDATIONS TO FUTURE CUSTOMERS, BUT IT WOULD NOT ALLOW YOU TO TYPE ANYTHING.
View full review
Loss:
$1000
Pros:
  • Prior versions of acid products
  • Non existent customer support
Cons:
  • Difficult to get support
  • None existent customer support

Preferred solution: Fix the problem. have someone call me at 295-393-5414, Program crashes.

Daniel Z Slk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Website Issues

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I used Xara Web Designer to develop my website. It displays fine there, but when I export it to my hostgator account, it does not display correctly. Plus my pictures do not show up on the host gator account. PLEASE Help me.
View full review
Loss:
$53

Preferred solution: Full refund

Cheyenne M Vvc
map-marker Marysville, Washington

I need help with Vegas Pro

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
So I type in the activation key and it says thank you for activating like it was gonna activate but once the product (Aka Vegas Pro 19) open it says the activation key is incorrect, it works just fine on my husbands computer but when it comes to mine, it doesn't work at all.. and we purchased it online and got the key and everything VIA email, please help!
View full review
Pros:
  • I could use it and liked it when it was still sony
Cons:
  • None existent customer support

Preferred solution: Help

Rhode B

Cancellation. I canceled the service in Jan 2022. Stop charging me

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I have cancelled my subscription in Jan 2022. I am still being charged. Stop taking my money and refund the last two months. Im trying to contact you about it RhodeBreaker@***.com
View full review
Loss:
$50

Preferred solution: Full refund

User's recommendation: It’s a horrible customer service

Russ W Zjv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Campbell River, British Columbia

No help . Horrible customer service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I have been using Sound Forge Audio/Studio for years...Magix bought them out. I need my "professional" software to open a m4a file and it can't. No help on the website and trying to get technical support is impossible.
View full review
Pros:
  • Was easy to use
Cons:
  • Bad tech support

Preferred solution: assistance

Doreen H Ure

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Customer Support - Non-Existent!!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
This company, Magix, has no way to contact someone for support. The online support has you going in around in circles. I purchased Xara Designer Pro 18 in September 2021. It clearly states free upgrades for 365 days. When I went into the program, everything was gone. A window popped up saying to upgrade for a discount. It doesn't even tell you how much it cost for the upgrade. I have wasted too much time and will be finding other software to use. Horrible Customer Service!
View full review

Preferred solution: Let the company propose a solution

Anonymous
map-marker New York, New York

Overcharged

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I purchased the end of Times soundpool bundle for $8.99 and I got charged $17.99. I will dispute his charge with Amex if it does not get resolved. Thanks for your help. Order number: 202203****263****IAP Order date: 2022-03-03 Item no.Item typeItem namePrice in $ 67SoundpoolEnd of Times - Complete Bundle Non-commercial17.99 Amount payable:17.99
View full review
Rina S Nlw

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Don't give me a REFUND

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
MAGIX - Don't give me a REFUND
MAGIX - Don't give me a REFUND - Image 2
MAGIX - Don't give me a REFUND - Image 3

On July 16th i have bough Sony Vegas 18 Pro and paid 450 EUR

Your order number is: 202107****647****MXC

Before I bought, on their website live chat I was told there is a REFUND POLICY.

THEIR software wasn't working...numerous of different issues, wasn't working. I have tried it all, i watched about 20 videos, joined online community and treid it all.

I sent numerous of emails....I got 0 HELP from them.

I decided to ask for a REFUND and find an alternative.

on 28th July I approached MAGIX to get a REFUND.

Although they clearly claim there is 2 weeks no question asked REFUND POLICY, Sergej Janle

Borsigstr.

24

32312 Luebbecke

GERMANY

told me he wasn't going to give MY MONEY BACK.

Hello, you clearly indicate- there is a REFUND POLICY, but once somebody asks for it, you suddenly tell there is no RETURN?????

So you charge me for NON WORKING SOFTWARE?

i don't need it. You weren;'t there when i was begging for help- even sent out numerous messages on their facebook page...join a few communities with hope to make it work...

I WANT MY MONEY BACK as you PROMISEDoI don't

The

View full review
Loss:
$500
Cons:
  • Refused to give a refund promised before i gave my money

Preferred solution: Full refund

Anonymous
map-marker Roseville, California

Magix Movie Edit Pro Premium activation

I bought the Magix Movie Edit Pro Premium in 2020 and installed it on my computer. I recently bought a new laptop and when tried to install on it I get a message, after I put in the serial number and email to activate, saying "Serial number already been registered to another email address. Please contact Magix Support Error Code -24". I know I have the right email address entered. Please advise on how to proceed.
View full review

Preferred solution: Let the company propose a solution

randy m Igw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Lincoln, Nebraska

Trying to contact support

I have scoured every page looking for a real contact number or email. My son mistakenly downloaded the wrong product and I need to return it. It was just done 40 minutes ago. He was to download proshow producer, he made a mistake. I can find absolutely no one anywhere to address this. It's all forums, and automated answers to problems I do have. Could someone there assist me with a returned product downloaded by mistake? He downloaded Photostory DeIuxe, but I do not use that program. I am a Magix customer with Vegas Pro, but this was an inadvertent error. Please respond Randy McGinnis r1953m1984@***.com 2728 Candlewood Lane Lincoln, NE 68521
View full review

Preferred solution: Full refund

User's recommendation: w2qr

Anonymous
map-marker Indianapolis, Indiana

Sony Vegas crash

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
MAGIX - Sony Vegas crash
They reached out and gave no rectification. They asked for more pics but if the would remote in they can see in two seconds. I hurts me to spend all this money on a *** unreliable product.
View full review

User's recommendation: Buy Adobe

Landon C Zfy
map-marker Mauston, Wisconsin

You all suck the life blood our of people like myself. I deserve a refund or a response at least.

I purchased acid pro 10 a while ago at a discount price. They said that I would recieve a...don't purchase from these idiot tyrants trying desperately to take in pro tools. I like both systems. But don't ever let some body RIP you off like I almost just did.
View full review
Loss:
$175

Preferred solution: Deliver product or service ordered

User's recommendation: Do not give them any thing from your credit card. Or but it from the store if it is available.

Greg K Zyq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Registration issues

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
my account is registered in g.kaye@***.com I am unable to change my account because I am unable to send from this old account So i just purchased video suite 18 and extra mpeg add in and can NOT USE this as it is in pcguru@***.com.au because i cannot send (only Receive on g.kaye@***.com) I just spent 30 mins go round and round in circle to find an email address to ask for help Please I Have been using your products foe a long time but this really pissed me off As i am unable to change the details and i am unable to login in here as pcguru@***.com.au I just want to use this please help
View full review
Pros:
  • Great program when sony had it
Cons:
  • Cant get my legal software registered so its useless

Preferred solution: Let the company propose a solution

Sarah L Rrq
map-marker Atlanta, Georgia

Wrong number

Wrong numberWrong number Wrong numberWrong number Wrong numberWrong number Wrong numberWrong number Wrong numberWrong number Wrong numberWrong number
View full review
Loss:
$80

Preferred solution: Full refund